We promise to be your trusted partner for KitchenAids by delivering the advice, service and convenience you deserve — all at competitive prices. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.
For your convenience, we offer an extended return and exchange policy during the holiday season. Purchases made between November 1, 2015, and December 31, 2015, have an extended return period through January 15, 2016. Terms and conditions of our Return & Exchange Promise apply.
Time period begins the day you receive your product.
| Standard | |
| Most Products | 7 days |
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| Pack up your purchased item(s) with all contents and product packaging. | Purchase your Return ticket through ItalianKitchenAids and add the label in the box. | When we receive the goods we will inspect them to verify the condition and be back to you by email or by Phone. | |||||
| If you don't have all the packaging and accessories, a deduction might be made from your refund. |
If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it to ItalianKitchenAids and we'll arrange for a replacement. Please email us, at: info@italiankitchenaids.com we will give your further instructions.
If you do not have all the original packaging or accessories, that's okay too. We can process a return with a deduction on your refund for what is missing.
You can cancel or return Special Order items, and you will be refunded 85% of the original purchase price. Special Order items are items not generally carried by ItalianKitchenAids and/or which require that an order be placed directly with the manufacturer or distributor. The item ordered is then sent from manufacturer or distributor to ItalianKitchenAids and then to you.
Custom and personalized orders made especially for you are nonreturnable. Custom Order items are items where a customer has requested specific attributes (e.g., finish, color, size) or where a manufacturer builds only to order.
If you return an item bought as part of a bundle or with a promotional discount and you do not return everything — not to worry. We will reimburse you for what you do return, minus the value of the discount or freebie.
Please remember to remove your personal data and other information from the products you are returning.
