I’m interested in buying some products and I’m VAT registered do I need to pay VAT?
Your are not subjected to VAT because if goods are sent to another EU country (apart Italy), or in EEA countries like Norway, Iceland, Liechtenstein and Switzerland, no shipping charges or taxes will be applied at the time of checkout. Just fill your VAT number in the order form and Vat will be automatically removed. To check if you Vat number is valid just copy and paste you VAT number here below and select your country:
http://ec.europa.eu/taxation_customs/vies/If you do not have a VAT number, VAT will be normally charge on the sale at the rate applicable in your country.
Shipping Information
What shipping and processing options are available?
Standard Shipping and Processing
Most purchases are shipped from our warehouse in Milano, to arrive within five business days from receipt of your order. Shipping will be free in Europe.
Next Day Shipping and Processing
For an additional 70 euro per address, we can expedite delivery to most destinations. Monday through Thursday arrive in next business day; orders placed Friday through Sunday arrive the following Tuesday).
Shipment outside Europe
If you choose to ship your order to outside Europe or in EEA countries like Norway, Iceland, Liechtenstein and Switzerland, no shipping charges or taxes will be applied at the time of checkout. Shipping rate will automatically be calculate in the checkout and VAT will be removed. Outside Europe we mainly ship via DHL express airplane, the delivery time is 4 days.
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Can I ship to a P.O. Box ?
We do deliver to P.O. Boxes but this method may delay your order. Please note that Next Business Day and 2nd Business Day are not available for this option.
How do I ship to APO/FPO address?
When completing your Shipping Address during checkout, please be sure to follow these instructions:
The Country must be "United States";
The City must be entered as either APO or FPO;
The State must be selected as either "Armed Forces America" "Armed Forces Europe" or "Armed Forces Pacific;"
Enter your Zip code
Enter your full name, grade, and PSC or unit number. PLEASE NOTE: All orders going to APO/FPO addresses will be sent via the U.S. Postal Service.
Why do some of my ItaliankitchenAids orders take so long to arrive?
Most orders are delivered within 3-5 business days from the time you placed your order. Sometimes, as we test a new brand or category to see how they sell, we run what we call a "pre-sale" for a set amount of time, where the brand we're buying from doesn't ship us the goods until after the sale has ended. In these situations, it takes an extra week to get products to you, as we first need to receive and process them prior to sending them your way. While it can be annoying to wait a bit longer, this "pre-sale" style sale event allows us to mix up our selection on a regular basis so ItaliankitchenAids never gets boring.
Will you give me a tracking number?
Of course. When your order ships out you'll get an e-mail with a tracking number. The tracking number will also be viewable directly online in the the page “Trackyour order online” of any order in your history (see your account page). We’ll provide the tracking number as soon as your order ships, but it sometimes takes the number 24-48 hours to go live within the shipper’s system.
Can I change the shipping address for one of my orders?
As long as your order has not been sent to our shipping and packing department at our warehouse, you can change the shipping address for your order. To do that just email us at info@italiankitchenaids.com and a representative will manage to change your delivery destination.
We’d also like to add a healthy reminder to be absolutely sure that your shipping address is entered correctly. In order to feature so many different products and brands, our warehouse is designed to move very quickly. Once your order is being packaged, we no longer have time to change the shipping address. We also don’t have the ability to reship orders that are returned to sender. Stay on top of your game and make sure that your shipping information is 100% accurate, and there will be nothing to worry about.
How do I cancel my order?
If you ever need to cancel an order after placing it, just email us at within 12 hoursof your purchase at info@italiankitchenaids.com. We will notify you of the status of your cancellation within 1-2 business days.
**Please note:Orders that have already been sent to our warehouse for packing and shipping cannot be canceled, added to, or modified. Our warehouse works fast, so we may not always be able to cancel orders for items that are already in stock.
Will you accept my return late if it's delayed by weather-related issues?
Absolutely. As long as your return was postmarked before the 7 day deadline, our warehouse will process your return normally once it arrives. If you're having trouble returning an item, please contact our customer service team and they'll be happy to help.
What is an undeliverable package?
Occasionally packages are returned back to our warehouse because the shipper has determined the package is undeliverable. When the carrier returns an undeliverable package to us, we automatically restock the items and issue a full refund (excluded out shipping cost) back to the original form(s) of payment.
Tips to avoid having your package returned to sender:
1.) Make sure your address is correct before you complete your purchase.
2.) Enter information in the appropriate fields.
Address 1 (street address, P.O. box, company name, c / o)
Address 2 (apartment, suite, unit, building, floor, etc.)
3.) Make sure your saved addresses have been entered correctly in your address book. Also make sure you’ve selected the proper “primary" address.
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The shipper's tracking page indicates that my package was delivered, but I don't have my order. What should I do?
On occasion, the shipper may update your delivery status a day early in anticipation of its final delivery. If you have not received a notice, or your package is stillnot delivered on the following business day, please check with members of your household, neighbors, apartment/office managers first to see if someone accepted the package for you. If you are still unable to locate your package, please feel free to contact the JackThreads Customer Service team at +34952009001.
Which items are eligible for international shipping?
We offer international shipping for the majority of our products. Some products are not available for shipping outside the EU due to various trade agreements and exclusive international shipping arrangments between brands and vendors. Products that are not eligible to ship internationally are marked as such throughout the checkout process.
How will I be charged for my international order?
We currently accept Visa, MasterCard and credit cards from countries that are also offered shipping services.
We currently accept PayPal, Visa, MasterCard, bank transfer.
Your order total will be displayed in either Euro (EUR) or in your local (non-EUR) currency, depending on your specific locale. We are working hard to bring local currency pricing to all markets in the future.
What is your return/exchange policy for international orders?
ItalianKitchenAids offers returns to the original form of payment for all international returns. Returns are accepted within 10 days from the shipped date.
For returns outside Europe, send them to:
ItalianKitchenAids.
Via Liguria 3, Brembate,
Milano,24041,Italy.
Please Note: You MUST include your return detail page and original packing slip so that your return can be processed.
ItaliankitchenAidsoffers refunds to the original form of payment. We accept returns for items that have not been worn, altered, washed, or damaged that are returned within 7 days of the ship date. Just reach out to our customer service team here so we can help you set up a return if you are outside of the Europe. The customer is responsible for all return shipping costs.
How will my return credit be issued for my international order?
ItaliankitchenAids offers refunds to the original form of payment for all international returns. Returns are accepted within 7 days from the shipped date.
All international return credits processed within the 7-day return window will receive a refund for the original amount paid for the select items returned.
For international orders originally placed in EUR, the refund will be issued for the EUR value of the select items returned.
For international orders originally placed in local (non-EUR) currencies, the refund will be issued for the EUR value of the select items returned, at the same foreign exchange rate utilized in the transaction at the time of initial purchase.
**Please note that while return store credits will be issued at the same foreign exchange rate utilized at the time of original purchase, ItaliankitchenAids is currently unable to guarantee this foreign exchange rate on future transactions. Credit redemption on all future transactions will be subject to the foreign exchange rates that are active at the time of purchase. Credits for account users in select locales where local (non-EUR) currency pricing is available will be displayed in the User’s Account at the current local (non-EUR) currency value based on the most current active foreign exchange rate. As a result of this, international customers may see fluctuation in the daily local (non-EUR) value of stored credits in his or her account.
How do I pay for my ItaliankitchenAids purchase?
We currently accept credit card payment from Visa, Master Card. Simply enter your payment information in Step 1 of our checkout process.
Can I use PayPal?
ItaliankitchenAids is now accepting PayPal payments. To do so, simply connect your PayPal account in the Billing Profile section of your Account Settings page, or click "Checkout with PayPal" above your shipping address on the Checkout page.
Is it safe to use my credit card or debit card on ItaliankitchenAids?
Yes, definitely. We take security very seriously and have put measures in place to prevent the loss, misuse and alteration of any information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.
Why was my credit card charged after I entered it into my account?
This usually only happens to customers outside the Europe due to regulations with some international banks. These newly added credit cards are subject to a pre-authorization charge performed by our system that verifies the card is valid and legitimate.. It should disappear within 2-3 business days after the credit card was entered into your ItaliankitchenAids account.
When do I get charged for my purchase?
Your credit card will not be charged until your order is packaged by our warehouse. If any item in your order is part of a "pre-sale", this may be 2-4 days after your order is placed. Once your credit card is charged, your order will be listed as "In Packaging" in your order history. It may take 3-5 business days for the charge to appear on your credit card statement. You may also see an initial pending transaction when you first place your order. This is simply to verify that the funds are available. We will not withdraw any funds until your order is in packaging.
Why was my credit card declined?
Credit cards are declined for a variety of reasons, such as an incorrect billing address or insufficient funds to complete the desired purchase. If the billing address that you provide at checkout does not match the information from your financial institution, your order will likely be held for further review. When a credit card is declined, we do not necessarily receive any specific reasons explaining why. We get a general “declined” message from the financial institution, and no specifics are noted. If your credit card is declined and you do not know why, we strongly recommend contacting your financial institution for more information.
Do you accept international credit cards?
We currently accept Visa, MasterCard credit cards with billing addresses located within the countries included in our shipping options.
Your order total will be displayed in either Euro (EUR) or in your local (non-EUR) currency, depending on your specific locale. We are working hard to bring local currency pricing to all markets in the future.
What is the ItaliankitchenAids Return Policy?
If you’ve got some gear you need to send back, you can find our full returns policy here.
Does ItaliankitchenAids offer exchanges?
Absolutely. If we have what you need in stock and you're in the U.S., just give our customer service team a call at +34952009001 to get the ball rolling on an exchange. If you're outside of the Europe you can contact us here, so we can help you set up a return.
How do I make a return?
Head to the returns page or coll our representative here +34952009001. You will then be guided step-by-step through our simple return procedures. Please follow all of these instructions to ensure that your return is shipped and processed successfully. Once you have filed for a return, we will send you a confirmation email with your Order number. We will also send a confirmation email when your return has been delivered to our warehouse, and when your return has been successfully processed.
What's the status of my return?
You can track the progress of your return in your account's return section.
Does ItaliankitchenAids pay for return shipping?
For European. customers, we provide a return shipping label available that you can purchase on ItaliankitchenAids. We offer free returns if you choose to receive your refund to a merchandise credit. If you choose to have the refund processed to the original form of payment, there is a 29 Euro processing fee. This fee includes the use of the return shipping label.
If you decide not to use the return label, we recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit. ItaliankitchenAids is not responsible for packages that are shipped by other methods.
Does ItaliankitchenAids pay for return shipping for international orders?
ItaliankitchenAids does not pay for returns outside of the Europe at this time. The pre-paid shipping label feature can only be used for returns within European Countries. If you are an international customer and receive an incorrect item or a damaged/defective item, please contact customer service prior to returning the item so we can assist you.
How long does it take to see my return credit in my account?
Once your package is delivered to our warehouse, we will send you a confirmation email to let you know that it's arrived. When your refund has been processed, we will send a confirmation email to let you know.
You will also be able track the progress of your return in your account's return section. For any additional questions or comments, please contact customer service.
**Please note: We cannot apply store credit to your account until the return has been processed by our returns team. Once your return is delivered to our warehouse, it may still take up to five business days after delivery until you receive credit for your return.
What is your return/exchange policy for international orders?
Returns are accepted within 15 days from the shipped date. We accept returns for items that have not been worn, altered, washed, or damaged. Just reach out to our customer service team here so we can help you set up a return if you are outside of the Europe.
Please pack and ship your return items with all tags attached. While most items are eligible for return, some items are marked FINAL SALE in the product details on the site.
All international return credits processed within the 15-day return window will receive a refund for the original amount paid for the select items returned.
For international orders originally placed in EURO, the refund will be issued for the EURO value of the select items returned.
Does ItaliankitchenAids sell gift cards in bulk quantity?
Yes, to purchase gift cards in excess of Euro 5,000, please call +34952009001 or email info@italiankitchenaids.com for information about volume discount.
How do I submit a rating and a review for a product?
Thank you for taking the time to review products that you've purchased from ItaliankitchenAids. To write a review, go to the product page and click "Write a Review." Then sign in by typing your email address and a nickname. (Although your nickname will appear, your email address will not appear online; we request it in the event we need to contact you with questions about your review.) Click to rate the item from 1 to 5 (one is the lowest rating and five is the highest). Note whether or not you recommend this product to other customers. Then write your comments regarding its quality, performance and ease of use. Please be as specific as possible in describing what you did or did not like about the product. Preview and approve your review, then click "Submit”
When will my rating and review appear online?
It may take 3 to 5 business days before approved reviews appear on the site.
We reserve the right to withhold reviews that include:
Obscenity, discriminatory language or wording inappropriate to a public forum.
Advertisements, spam content or references to other online sites, offers or products.
Contact information, including email addresses, URLs, phone numbers or addresses.
Comments that are critical of other posted reviews or their authors.
